Account access
Use the invitation and login route supplied during onboarding. Contact support if that route is unavailable.
Customer support
Already a customer? Start here.
For help with the product or your account, send a request to our support team. Customer login and password-reset links are published here only after the production routes are verified.
Support request
Contact support.
Describe what you need help with. Our support team will get back to you as soon as possible.
Do not include passwords, complete tender documents, or commercially sensitive project information.
Account access
Choose the path that matches the problem.
Forgot your password?
Use the approved reset route supplied with your account, or contact support to regain access.
Need product help?
Use the support form on this page or the contact route supplied to your company.
Faster support
Include the details that help us understand the issue.
Do not send tender documents through the public informational site.
- Your company name and work email
- The project name and the step where the issue occurred
- What you expected and what happened instead
- A screenshot without sensitive tender information, when useful
New to ProjectBook?Book a demo instead of requesting a customer account
Account creationAccounts are created through an invitation; public self-signup is not offered
Public websiteNo customer documents are uploaded here; support enquiries are sent to ProjectBook’s support inbox.